1. Purpose
These general terms and conditions (“Terms”) govern all relations between Doveaia (“the Provider”) and any legal entity (“the Customer”) subscribing to a consulting, engineering, training, managed-services or audit engagement. Any order implies unreserved acceptance of these Terms, which prevail over any other document.
2. Services
Doveaia offers:
- Cloud, DevOps and AI consulting and architecture;
- infrastructure engineering (Kubernetes, CI/CD, IaC, Data platforms);
- inter-company and in-house professional training;
- application and Cloud platform managed services;
- technical audits and industrialization support.
The exact scope of each engagement is defined in a signed commercial proposal (“Proposal”).
3. Order and contract formation
The contract is formed when the Customer signs the Proposal. Any change of scope is documented through an amendment.
For trainings, enrolment is confirmed by a signed professional training agreement (French Labor Code articles L. 6353-1 et seq.).
4. Pricing
Prices are stated excluding taxes (excl. VAT) in euros (€), per unit or fixed-price depending on the Proposal. Travel expenses are billed at cost on supporting evidence.
Public rates displayed on the site are indicative and may be revised. The applicable rate is the one stated in the signed Proposal.
5. Invoicing and payment
Unless otherwise stated in the Proposal:
- fixed-price engagements are invoiced 30 % at signing and the balance at delivery or according to an agreed schedule;
- time-and-materials engagements are invoiced monthly in arrears;
- trainings are invoiced after the session, based on the signed agreement.
Invoices are payable within 30 days from issue date by bank transfer. Any unpaid invoice on its due date triggers, without prior notice, late-payment penalties at three times the legal interest rate and a flat €40 collection-cost indemnity (French Commercial Code, art. L. 441-10).
6. Lead times
Lead times are communicated for information. Delays cannot give rise to penalties or termination unless specifically stated in the Proposal.
7. Customer obligations
The Customer commits to:
- provide the access, environments, documentation and points of contact required to execute the engagement;
- appoint a single project lead;
- validate deliverables within the agreed timeframe.
8. Intellectual property
Unless otherwise stated in the Proposal, deliverables (code, configurations, documentation) become the Customer’s property upon full payment. Doveaia retains ownership of its methods, know-how, internal templates and tools used during the engagement.
9. Confidentiality
Each party commits to preserving the confidentiality of any non-public information received from the other party during the engagement and for 3 years after its completion.
10. Liability
Doveaia commits to providing its services in accordance with industry best practices, on a best-efforts basis. Liability is capped at the total amount excl. VAT invoiced to the Customer for the relevant engagement. Doveaia cannot be held liable for indirect damages (business interruption, data loss, loss of opportunity, etc.).
11. Force majeure
Each party’s obligations are suspended in the event of force majeure as defined by article 1218 of the French Civil Code.
12. Termination
A party’s serious breach of its obligations, unremedied within 30 days of formal notice, may lead to termination of the contract by the other party, without prejudice to potential damages.
13. Personal data
Data collected during engagements is processed in accordance with the site’s Privacy policy.
14. Applicable law and jurisdiction
These Terms are governed by French law. Failing amicable resolution, any dispute shall be brought before the competent courts of Rennes (France), including in case of multiple defendants or warranty claims.
— Version in force as of 9 May 2026.